Frequently Asked Questions
What materials are used in Pro-Tect socks?
Pro-Tect socks are crafted from a blend of high-quality merino wool, copper-infused fibers, spandex, and other moisture-wicking materials. Each material is carefully chosen for its unique benefits, ensuring comfort, durability, and top performance.
What are the main benefits of merino wool?
Merino wool is naturally soft, moisture-wicking, and temperature-regulating. It keeps your feet warm in winter and cool in summer, while staying breathable and comfortable year-round.
What types of socks do you offer?
We offer a variety of socks, including athletic, diabetic, and everyday wear, all featuring our copper-infused, antimicrobial technology for enhanced foot protection.
Are Pro-Tect socks suitable for people with sensitive skin?
Yes! Pro-Tect socks are designed with soft, skin-friendly materials like merino wool, and the copper fibers help reduce irritation, making them ideal for sensitive skin.
How should I care for my Pro-Tect socks?
To keep your Pro-Tect socks in top condition, machine wash them in cold water and air dry. Avoid bleach or fabric softeners to preserve the antimicrobial and moisture-wicking properties.
Do you offer different sizes and styles?
Yes, we offer multiple sizes and a variety of styles, from crew cuts to ankle socks, ensuring a perfect fit for everyone’s needs.
How do copper-infused fibers protect my feet?
Copper fibers eliminate bacteria, fungi, and viruses, reducing infections and promoting a healthier foot environment.
What is TransDRY® moisture management technology?
TransDRY® wicks away moisture, keeping your feet dry and reducing the risk of blisters and fungal infections.
How does copper help reduce foot odor?
Copper neutralizes odor-causing bacteria, keeping your feet fresh even after long hours of wear.
Why do your socks include Merino Wool?
Merino wool provides natural temperature regulation, moisture control, and comfort, making it ideal for year-round wear.
Are Pro-Tect socks backed by science?
Yes, our socks are developed using research-driven technology, tested for antimicrobial and moisture-wicking performance.
Can copper-infused socks help prevent infections?
Yes, copper’s antimicrobial properties reduce bacteria and fungi, helping to prevent common foot infections like athlete's foot.
How can I contact Pro-Tect support for assistance?
You can reach our customer support team by emailing support@protectsocks.com or by calling our toll-free number at 1-800-PROTECT during our business hours.
What makes Pro-Tect socks a better choice than regular socks?
Pro-Tect socks combine advanced technology, superior comfort, and proven health benefits, offering a level of support and protection that standard socks simply cannot provide.
What are the customer support hours?
Our customer support is available Monday through Friday, 9 AM to 5 PM (EST). We are closed on weekends and national holidays.
Is there a live chat option available?
Yes, our website offers a live chat option during business hours for instant assistance. Simply click the chat icon on our website to connect with a support representative.
How long does it take to receive a response from customer support?
We strive to respond to all inquiries within 24-48 hours. For urgent issues, we recommend using our live chat or calling us directly.
Can I request a callback from customer support?
Yes, you can request a callback by filling out our support form on the website with your contact information and preferred callback time. Our team will get back to you as soon as possible.
Where can I find order updates or track my shipment?
You can track your order status through the link provided in your confirmation email, or by logging into your account on our website. For further assistance, contact our support team with your order number.
